Frequently asked Questions:

How does the airport pick-up work?

A Grayline Peru representative wearing a uniform and carrying proper identification will be waiting for you at the international arrivals lounge, place you’ll be directed to after getting your luggage.  This person will be holding a sign with your name or group reference on it.

Is it necessary to show a voucher or service coupon when contacting a Grayline Peru representative?

Identifying yourself will do.  Our staff has detailed service orders for all the services asked and hired by our customers so as to avoid any inconveniences and speed up the check-in process.

What kind of assistance will I get upon my arrival?

Airport transfers from International flights include a representative to help you with your luggage, check that all your entering permits and documents are in order and hand you a set of documents including a detailed itinerary of your trip, luggage identification and other useful forms.  A brief introduction to the city is given as well as a quick review of your tour program and practical advice for a pleasant stay.

Do I need to have to present a voucher or coupon for each service?

No you don’t.  In order to provide our customers with a better service, all our services are arranged in advance and coupons are sent via email to all our suppliers so as to avoid losses, reduce printing on paper as a means to help the environment and maximize your experience by preventing you from any possible problem.  Just relax and enjoy.

Why do I have to show my ID and immigration card (white card you will be given on the plane) when checking in a hotel?

It is necessary to show your ID card or stamped passport along with your Andean immigration card when checking in a hotel so as to get a copy and be able to ask for the sales tax exemption (19%), a tax not charged in our services to foreign visitors (no Peruvian residents) as long as their stay does not exceed 90 days.